Refund Policy

Last Updated: February 11, 2025

At Pawpfect, we strive to ensure your pet's happiness with every subscription box. This refund policy outlines our procedures and commitments regarding refunds, returns, and subscription cancellations.

Subscription Cancellations

You may cancel your Pawpfect subscription by contacting our customer support at woof@pawpfect.com. When you cancel:

  • Your cancellation will take effect at the end of your current billing period
  • You will continue to receive any remaining boxes in your current paid period
  • No partial refunds will be issued for the remainder of the current billing period
  • You will not be charged for subsequent billing periods

Damaged or Defective Items

If you receive damaged or defective items in your Pawpfect box:

  • Contact us within 7 days of receiving your box
  • Include photos of the damaged items and packaging
  • Provide your order number and description of the issue
  • We will replace the damaged items or issue a partial refund for affected products
  • Return shipping for damaged items will be covered by Pawpfect

Missing Items

If items are missing from your subscription box:

  • Notify us within 7 days of receiving your box
  • Include your order number and list of missing items
  • We will ship the missing items or provide a partial refund

Subscription Box Returns

Due to the nature of our pet products and health regulations:

  • We cannot accept returns of opened pet treats or toys
  • Unopened boxes may be returned within 14 days of delivery
  • Return shipping costs are the responsibility of the customer
  • A 15% restocking fee may apply to returned unopened boxes

Billing Errors

If you discover a billing error:

  • Contact us within 30 days of the charge
  • Provide relevant transaction details
  • We will investigate and resolve the issue within 5 business days
  • Confirmed billing errors will be refunded in full to the original payment method

Promotional Credit and Refunds

  • Promotional credits and discounts are non-refundable
  • Refunds will be issued to the original payment method
  • Processing time for refunds is typically 5-10 business days
  • Store credits may be offered as an alternative to monetary refunds

Exceptions and Special Circumstances

We understand that special circumstances may arise. Contact our customer support team at woof@pawpfect.com for:

  • Health-related concerns about products
  • Allergic reactions to treats
  • Other special circumstances requiring review

How to Request a Refund

To request a refund:

  1. Email woof@pawpfect.com with your order details
  2. Include your order number and reason for refund
  3. Attach relevant photos if applicable
  4. Wait for confirmation from our support team (typically within 24-48 hours)

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service after such changes constitutes acceptance of the new policy.

Contact Us

If you have any questions about our refund policy, please contact us at:

Email: woof@pawpfect.com

Response Time: Within 24-48 business hours